Frequently asked questions

Ordering

What do you sell? We sell unstitched women's clothes — premium 3-piece suits (shirt, trouser, dupatta) in embroidered lawn, cambric, linen and winter khaddar. Every piece is designed and sourced by Rangify.

Do I need an account to order? No. You can check out as a guest with your email and phone. If you want order history, saved addresses and a wishlist, make a free account.

Can I order on WhatsApp? Yes. Share the product link and your delivery details on the WhatsApp number on the contact page and we will raise the order for you.

Payment

Which payment methods do you accept? Cash on Delivery only. You pay the courier at the door. We do not yet take online card or wallet payments.

Can I pay partially in advance? Not required. The full amount is collected by the courier.

Delivery

Where do you ship? Anywhere in Pakistan with a courier service — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot and smaller towns too.

How much is delivery? Rs. 250 flat per order. Free on orders over Rs. 9,000.

How long does delivery take? Up to 15 working days. Most orders arrive in 3 to 7 working days in large cities.

Can I track my parcel? Yes. Your order confirmation email has a courier tracking link, and the same link is on your order page under My account.

Fabric and quality

Is the fabric colourfast? Yes. All lawn and cambric is tested after the second wash. Follow the wash-care note on the packaging.

Will the embroidery peel after washing? No. We use fused thread work with metallic accents where promised, not plastic film.

Is sizing an issue? No — because the fabric is unstitched, your tailor makes it to your measurements. Each 3-piece gives shirt (2.5 m), trouser (2.5 m) and dupatta (2.5 m) by default; variations are listed on the product page.

Returns

Can I return a piece if I change my mind? No. All sales are final on unstitched fabric. Exceptions are the courier delivering the wrong item or a visible manufacturing defect — see the returns page.

Account and privacy

How do I reset my password? Click Forgot password on the login page. You will get an email with a reset link.

Is my data safe? Yes. See the privacy policy. We do not sell data, and because we do not take card payments we never store card numbers.

Still stuck?

Email hello@rangify.store or use the contact form. We reply within one working day.